Training Programs for Drivers, Instructors, Staff and Management
TCS provides a number of products and services for improving ground transportation driver training programs. Since our inception in 1995, TCS has consulted on, designed and delivered ground transportation training programs and related procedures in more than 100 projects across the United States. TCS has training expertise in virtually every passenger ground transportation mode, including taxicab, limousine, paratransit (ADA and for-hire), medical transportation, airport shuttle, on-airport transportation, campus transportation, National Park Service, motorcoach / tour, commuter and a variety of other specialty transportation modes. In addition to assisting private and public sector clients with their internal training programs, TCS provides direct training to instructors, support staff and drivers. Thousands of drivers and support staff have received training from TCS or have worked with procedures that TCS has provided or enhanced. TCS options for training program enhancement include providing professional instructors, training materials and templates, training videos, train-the-trainer programs and training program consulting. In addition, we have provided consulting to transportation regulators on their oversight of local training programs.
In 2004, TCS was awarded a multi-year contract to provide training courses to all Charlotte Mecklenburg County, NC for hire drivers. New regulations were implemented requiring that all of Charlotte’s existing and future for hire drivers attend and successfully complete the TCS course. The training regulations and the TCS training program cover training for all drivers of taxicabs, limousines, shuttle vans, special needs transportation vehicles, contract vehicles and non metered for hire passenger vehicles. Course content is provided during two full days and includes a variety of modules, including: The Vehicle For Hire Ordinance, Airport Procedures, Knowing and Appreciating Charlotte, Map Reading and Effective Routing, Customer Service, Assisting Customers with Disabilities, Safe and Defensive Driving, Driver Security and Crime Safety and Business Management for Independent Contractors.
The depth of our training experience is also reflected in the transportation training areas or modules in which we are experienced. Additional information about TCS training services is available on the training section of our website or upon request.