Selected Public Transit Transportation Project Descriptions
Dial-a-Ride and “Innovative Modes”
TCS has considerable expertise with “dial-a-ride” projects, including those that provide an alternative and/or a supplement to general public transportation, as well as those that provide specialty transportation services such as corporate or campus transportation, designated driver programs, human service transportation, etc. Most frequently, TCS has worked on a general public dial-a-rides that provide services in outlying or lower ridership areas and usually provide connection services to fixed-route transit service. In smaller urban or rural areas however, the dial-a-ride may be the only form of public transit available, at least initially. These systems can also provide priorities for groups of people with special needs, especially in settings where no other transportation options are available. TCS is particularly experienced with optimizing the mix of dedicated and non-dedicated vehicles (such as taxicabs), depending on various ridership characteristics, which vary by day and time. TCS also brings valuable expertise with shared-ride technologies for dial-a-rides. Please see our routing and scheduling software / technology experience information for additional details. TCS is also experienced in other innovative and related transportation modes, such as reservation fixed route, deviated fixed route and shared-ride taxicab services, token and voucher programs, special shuttle, mobility management call-center, transportation brokering programs, etc. TCS has worked on numerous dial-a-rides, including projects in states such as California, Illinois and Texas as well as similar transportation modes in 35 states.
Fixed Route / Deviated Fixed Route
TCS has provided consulting to numerous projects on fixed routes, feeders and alternatives such as general public dial-a-ride transit projects. One project’s scope of work involved a review of an existing combined contract fixed route and general public dial-a-ride program, under contract to a local transportation authority. TCS’s work included review of and consulting on performance statistics, dispatching software and the structure of the contracted scope of work. TCS provided recommendations for the new contract, including a review of and consulting on available shared-ride software and interfaces. Upon issuance of the new RFP, TCS provided a comprehensive review, summary and recommendations. TCS then consulted on the response to the RFP for the new contract. The scope of work analysis and recommendations were for three distinct service modes. TCS also participated in oral presentations and provided consultation during expansion of the service under the new contract. TCS assisted with vehicle and software procurement and consulted on the agreement with the DBE subcontractor for select dial-a-ride routes. TCS also provided assistance with fulfilling the National Transit Database (“Section 15”) reporting requirements. During the contract term, TCS further assisted with contract amendments for various changes in the scope of work. TCS provided additional ongoing assistance as needed with operational matters, as well as the renewal RFP for modified service several years later.
TCS has also consulted on a number of projects that involve route deviation service. For example, TCS has assisted a for-hire shared-ride shuttle company responding to an RFP and then providing deviated fixed route service under a contract with the transit system. TCS provided a review and analysis of specifications, consulted on the operating plan, analyzed project operating statistics, provided a review and recommendations on modifications to the in-house software for reservations and dispatching functions, and provided general consulting during the startup phase, including consulting on reservations procedures. Later, TCS consulted on the addition and integration of successive medical transportation contracts to the same call-center. Most recently, TCS assisted the successive re-award of the deviated fixed route contract. TCS has consulted on a variety of other fixed route, deviated fixed route and dial-a-ride projects throughout the United States.