TCS has consulted on airport related ground transportation matters in a variety of locations throughout the United States, including work on: airport shuttle servicesat Austin, Chicago (O’Hare) Cincinnati-Northern Kentucky, Colorado Springs, Dallas-Fort Worth, Houston, Oklahoma City, Philadelphia, Portland and San Antonio; onairport taxicab concessions at Baltimore International, Cincinnati-Northern Kentucky, DC-Dulles, Guam, Houston, Jacksonville, New-Haven Tweed, Norfolk, VA, Raleigh-Durham and San Jose; on on-airport taxicab control systemapplicationsat Dulles and LAX. TCS also provides consultation on ground transportation studies and regulatory projectsinvolving airport matters such as projects with Port of Portland and the cities of Fort Worth, TX and Santa Monica, CA. Other airport ground transportation projects on which TCS has served as consultant included executive sedan service, passenger inter-terminal bus service and airport parking shuttles for patrons and employees.
Airport Concessions for Taxicab Management Services
TCS has provided support and guidance to a variety of concessions and management contracts at large and small airports, including shared-ride and fixed-route shuttles. The project described here is an excellent example of the representative scope of work TCS performs in the arena of airport ground transportation issues: TCS was engaged to provide analysis and research on taxicab and passenger on-airport flow and options for dispatch automation to one of the nation’s largest airport taxicab concessions, and the nation’s largest dedicated airport taxicab service. TCS provided comprehensive consulting on the entire operational plan for the project, which included driver standards: vehicle standards: peak-period service issues; on-airport dispatching procedures and technology: trip fees and bookkeeping methods; complaint tracking and the driver database system; customer service monitoring and quality control procedures; the driver-training program; and, curbside agent procedures. TCS also provided analysis of on-airport dispatching technology and worked with the selected vendor on an implementation plan. The resulting startup and operation was a resounding success, along with additional contract awards thereafter.
Airport Shared Ride / Shuttle Projects
TCS has worked on a variety of airport shuttle projects, including concession contracts, shared-software, company operations consulting, etc. TCS bring airport shuttle consulting experience includes these markets:
Colorodo Springs, CO
Oklahoma City, OK
San Jose, CA
Cincinnati, OH / Northern KY
Dallas-Fort Worth, TX
San Antonio, TX
TCS has also consulted on a variety of terminal transfer and parking shuttles.